Ticket terms and conditions – The Grange Festival (“The Company”) is a charitable company based in the United Kingdom which puts on performances of music, mainly opera.
Customer Service and Box Office contact details – The Box Office Manager, The Box Office, The Grange Festival, Folly Hill Farm, Itchen Stoke, Alresford, Hampshire, SO24 9TF, United Kingdom. Telephone number 01962 791020. Company number 9828929, VAT number 238 0008 38, Charity number 1165859.
Why your donation matters
As a charity, The Grange Festival is able to claim 25% on top of your donations, through Gift Aid. To make your ticket money work to our best advantage, we split the cover price into two parts: one part is a donation, and the second part is the base ticket price which is liable for VAT. The base ticket price is the minimum amount you are required to pay in order to be admitted to the show. Anything you wish to donate over and above this will be treated as a Gift Aid donation. The donation element ranges between £15 – £81 a ticket. Box Office income only covers around half of our outgoings each year and all donations received through ticket sales go towards the productions, ensuring the highest possible quality for our audiences. We therefore request that the suggested donations are included when possible, and are truly grateful for all donations given with each ticket. We are legally bound, however, to point out that the donation element is optional. If you wish to discuss this further, please contact the Box Office on 01962 791020.
Tickets are sold for each individual performance and are not refundable.
A booking fee may be charged.
Tickets are only exchangeable or accepted for resale at The Company’s discretion which will be exercised in accordance with availability and demand. If this discretion is exercised the Company may charge a small administration fee.
Tickets cannot be sold on for more than face value.
Tickets cannot be offered as prizes in competitions or any other promotion without the written consent of The Company.
All tickets are sold subject to the right of The Company to make any alterations to the published performances, dates or casts which may be necessary owing to illness or other unavoidable causes.
Tickets purchased online will be despatched by ordinary post within one week of purchase.
Tickets purchased less than 7 days before the performance will be available for collection at the Box Office on site on the day of the performance.
All transactions are in sterling.
For booking queries please contact the Box Office on 01962 791020.
Latecomers will not be admitted to the auditorium and there will be no readmission until a suitable pause.
The Company reserves the right to refuse admission to the auditorium.
Photography, filming and sound recording of any kind are strictly prohibited.
Bags and packages must not be taken into the auditorium.
Mobile phones must be switched off.
By attending one of our events (at The Grange or otherwise) you consent to be a part of filming, recording or photography made by The Company or third parties which may be used for marketing or publicity.
The Company reserves the right to update these terms and conditions.
When you provide personal information as defined by the DPA (name, address, phone number, email) you consent to us using this information for booking processes, service improvement and for marketing and communication purposes.
How we use the information
When you sign-up to our newsletter, create an account or join The Grange Festival as a Founder or Friend, we collect personal information that enables us to process your bookings, manage your account, accept donations and send you information about events and offers we think may be of interest to you. We also use your information to improve our customer service and to advance the charitable aims of The Festival.
We adhere to the Data Protection Act (1998) and the Privacy and Electronic Communications Regulations (PECR) in our treatment of your personal data and also in our marketing communications with you. Your information is only used for marketing purposes with your prior consent and you can withdraw this consent at anytime using the contact details at the bottom of this page.
We do not share or sell your information to any third parties for marketing purposes. There are a number of external organisations and contractors who provide services on our behalf and we will only share your information with them as and when it is relevant to the services you require.
The Grange Festival take all reasonable precautions to ensure the security of your personal information. We are committed to protecting your data from misuse, loss or unauthorised access. There is always a risk associated with any internet use and therefore we cannot guarantee any information transferred by you via the internet. In this regard it is important that you do not share or reveal your account username or password with others.
All online transactions are processed through a secure server which encrypts personal data. Our booking and donation service is supplied by Spektrix Ltd who are PCI Security Standards Council Level 1 compliant.
The Grange Festival does not itself store your credit or debit card account information. Our contracts with third parties that receive your credit or debit account information require them to keep it secure and confidential.
Access to your information
You have the right to request a copy of the information that we hold about you and, in accordance with the DPA, we will provide this information within 40 days of any request. To provide the best service to you it is essential that your information is accurate and up-to-date. You may ask us at any time to correct or remove any personal information that we hold about you.
The Grange Festival, Folly Hill Farm, Itchen Stoke, Hampshire, SO24 9TF
or call 01962 791020